Transform Your Travel Dreams Into Reality

Last Updated: January 2024

1. Acceptance of Terms

By accessing and using the services of Pinnacle Travel Advisor LLC ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Services Provided

Pinnacle Travel Advisor provides travel planning, booking, and concierge services including but not limited to:

• Custom itinerary planning and consultation
• Hotel and accommodation reservations
• Transportation booking and coordination
• Activity and experience reservations
• 24/7 travel support and emergency assistance

3. Booking and Payment Terms

All bookings require a signed service agreement and applicable deposits. Payment terms vary by service type and destination. Full payment is typically required 45-60 days prior to departure unless otherwise specified.

4. Cancellation and Refund Policy

Cancellation policies vary by supplier and destination. The Company will make every effort to minimize cancellation fees, but clients are responsible for all non-refundable costs imposed by suppliers.

5. Travel Insurance

We strongly recommend comprehensive travel insurance. The Company is not responsible for costs arising from trip cancellations, medical emergencies, or other unforeseen circumstances.

6. Limitation of Liability

The Company's liability is limited to the total amount paid for services. We are not liable for delays, cancellations, or changes made by airlines, hotels, or other suppliers.

7. Privacy and Data Protection

We are committed to protecting your privacy in accordance with our Privacy Policy and applicable data protection laws including GDPR.

8. Contact Information

For questions regarding these terms, please contact us at:

Pinnacle Travel Advisor LLC
245 Park Avenue, Suite 1200
New York, NY 10167, USA
Phone: +1 (212) 555-8934
Email: [email protected]

Last Updated: January 2024

1. Information We Collect

We collect information necessary to provide our travel services:

• Personal Information: Name, contact details, passport information, travel preferences
• Financial Information: Payment card details, billing addresses
• Travel Information: Destination preferences, dietary restrictions, accessibility needs
• Technical Information: IP address, browser type, device information

2. How We Use Your Information

Your information is used to:

• Provide travel planning and booking services
• Process payments and manage accounts
• Communicate about your travel arrangements
• Provide customer support and emergency assistance
• Improve our services and website functionality
• Send marketing communications (with consent)

3. Information Sharing

We share information only as necessary:

• With travel suppliers (airlines, hotels, tour operators) to fulfill bookings
• With payment processors to handle transactions
• With service providers who assist in our operations
• When required by law or to protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights (GDPR Compliance)

If you are in the EU, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (subject to legal obligations)
• Restrict processing
• Data portability
• Object to processing

6. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations, typically 7 years for financial records.

7. Contact Information

For privacy-related inquiries, contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (212) 555-8934
Address: 245 Park Avenue, Suite 1200, New York, NY 10167, USA

Last Updated: January 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our site is used.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off:

• Session management cookies
• Security cookies
• Load balancing cookies

Functional Cookies

These cookies enhance functionality and personalization:

• Language preference cookies
• User preference cookies
• Form data persistence cookies

Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Google Analytics cookies
• Page performance cookies
• User behavior tracking cookies

Marketing Cookies

These cookies are used to deliver relevant advertisements:

• Advertising targeting cookies
• Social media integration cookies
• Conversion tracking cookies

3. Cookie Management

You can control cookie settings through:

• Our cookie consent banner
• Your browser settings
• Third-party opt-out tools

4. Third-Party Cookies

Our website may include cookies from third-party services such as Google Analytics, social media platforms, and advertising networks. These are governed by the respective third-party privacy policies.

5. Contact Us

For questions about our cookie policy:

Email: [email protected]
Phone: +1 (212) 555-8934

Last Updated: January 2024

1. DMCA Compliance

Pinnacle Travel Advisor LLC respects the intellectual property rights of others and expects users of our services to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), we will respond to valid notices of alleged copyright infringement.

2. Reporting Copyright Infringement

If you believe that content on our website infringes your copyright, please provide our DMCA Agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the allegedly infringing material and its location on our website
• Your contact information (address, phone number, email)
• A statement of good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

3. DMCA Agent Contact Information

Send DMCA notices to our designated agent:

DMCA Agent
Pinnacle Travel Advisor LLC
245 Park Avenue, Suite 1200
New York, NY 10167, USA
Email: [email protected]
Phone: +1 (212) 555-8934

4. Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed material and its former location
• A statement under penalty of perjury that you have a good faith belief the material was removed in error
• Your name, address, phone number, and consent to federal court jurisdiction

5. Repeat Infringers

We reserve the right to terminate accounts of users who are determined to be repeat infringers of copyrighted material.

6. Contact Information

For questions about this DMCA policy:

Email: [email protected]
Phone: +1 (212) 555-8934

Last Updated: January 2024

1. Our Commitment to GDPR

Pinnacle Travel Advisor LLC is committed to protecting the privacy and personal data of all individuals, particularly those in the European Union, in accordance with the General Data Protection Regulation (GDPR).

2. Legal Basis for Processing

We process personal data based on:

• Contract: To fulfill our travel services agreement with you
• Consent: For marketing communications and optional services
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

3. Your Data Subject Rights

Under GDPR, you have the following rights:

Right of Access

You can request information about what personal data we hold about you and how we use it.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data in certain circumstances.

Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations.

Right to Data Portability

You can request a copy of your personal data in a machine-readable format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

4. Data Transfers

When we transfer personal data outside the EU, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses
• Adequacy decisions by the European Commission
• Appropriate technical and organizational measures

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

• Active client data: Duration of business relationship plus 3 years
• Financial records: 7 years as required by law
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months maximum

6. Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (212) 555-8934
Address: 245 Park Avenue, Suite 1200, New York, NY 10167, USA

7. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, particularly in the EU Member State where you reside, work, or where the alleged infringement occurred.

8. Contact Us

To exercise your GDPR rights or for any privacy-related questions:

Email: [email protected]
Phone: +1 (212) 555-8934